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Vodafone Black Friday Sale

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    #1202
    whizkid9
    Registered Users Posts: 100 ✭✭whizkid9


    is huawei p 2021 unlocked? or locked to Vodafone?


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    #1203
    inel
    Registered Users Posts: 178 ✭✭inel


    dan786 wrote: »
    Anyone else order a A21 and not received it? Mine is down as Awaiting Pickup since 24th Nov.
    carbsy wrote: »
    Told me the same and after talking to maybe 4 different agents they finally told me it was cancelled and I had to request a refund back to card which took 11 working days for 1st order. Total shambles!




    Same here, talked to agents more than 4 times, each time they were reassuring that I will receive the order while promising to call me back/text for any update, but finally they told me it was cancelled due to "technical glitch" and I needed to reorder again (offer was not available anymore of course..). No money refunded yet.


    Very poor customer service, maybe everyone should raise a complaint?

    https://n.vodafone.ie/forms/consumer/customer-complaints.html


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    #1204
    Canonfan
    Registered Users Posts: 1,023 ✭✭✭Canonfan


    Off topic to the Vodafone Black Friday sale, but if you're on the market for a good and cheapish Samsung, do consider the Samsung A51 from Three.

    I received mine this morning, ported from Tesco for €239, it's factory unlocked + dual sim.

    You can claim €55 cashback from Samsung so €184 for A51 with 128GB storage, VF A51 comes with 64GB storage.


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    #1205
    fdevine
    Registered Users Posts: 2,947 ✭✭✭fdevine


    The missing SIM from my order two weeks back turned up this morning :rolleyes:


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    #1206
    Roberto_gas
    Registered Users Posts: 3,970 ✭✭✭Roberto_gas


    fdevine wrote: »
    The missing SIM from my order two weeks back turned up this morning :rolleyes:

    same here ! lol


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    #1207
    garyskeepers
    Registered Users Posts: 361 ✭✭garyskeepers


    Canonfan wrote: »
    Off topic to the Vodafone Black Friday sale, but if you're on the market for a good and cheapish Samsung, do consider the Samsung A51 from Three.

    I received mine this morning, ported from Tesco for €239, it's factory unlocked + dual sim.

    You can claim €55 cashback from Samsung so €184 for A51 with 128GB storage, VF A51 comes with 64GB storage.

    oh its sim free? I didn't know that,, are you sure????

    Also, whats the story on the cashback.. when do you get that?


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    #1208
    fdevine
    Registered Users Posts: 2,947 ✭✭✭fdevine


    Refund on pre-Black Friday A21s returned on 18/11 finally went through but only after chasing VF twice and having it escalated and further escalated


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    #1209
    fdevine
    Registered Users Posts: 2,947 ✭✭✭fdevine


    garyskeepers wrote: »
    whats the story on the cashback.. when do you get that?

    https://www.samsung.com/ie/cashback-offer/


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    #1210
    FGR
    Registered Users Posts: 2,448 ✭✭✭FGR


    I contacted Vodafone and sought a complaint reference number to make a complaint - when I gave them the details they offered me a months free calls/texts/data and simply acknowledged that the cancellation could have been a result of 'anything'. Cannot say I'm impressed when clearly a lot of people also had their orders cancelled for no justifiable reason.


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    #1211
    GBX
    Registered Users Posts: 11,927 ✭✭✭✭GBX


    FGR wrote: »
    I contacted Vodafone and sought a complaint reference number to make a complaint - when I gave them the details they offered me a months free calls/texts/data and simply acknowledged that the cancellation could have been a result of 'anything'. Cannot say I'm impressed when clearly a lot of people also had their orders cancelled for no justifiable reason.

    They more than likely cancelled them because they had a run on orders from here. With people porting with the likelihood of not getting their ongoing money they probably decided to pull the plug on orders.


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    #1212
    Badabing1
    Registered Users Posts: 78 ✭✭Badabing1


    GBX wrote: »
    They more than likely cancelled them because they had a run on orders from here. With people porting with the likelihood of not getting their ongoing money they probably decided to pull the plug on orders.

    Yes I'd agree, especially since they seem to be in stock now. Does anyone know what price it would be to get a A21 unlocked please


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    #1213
    Ten Pin
    Registered Users Posts: 2,816 ✭✭✭Ten Pin


    Yes I'd agree, especially since they seem to be in stock now. Does anyone know what price it would be to get a A21 unlocked please

    Is the VF supplied A21s not already unlocked?


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    #1214
    Badabing1
    Registered Users Posts: 78 ✭✭Badabing1


    When I called in store today, they said they would be locked. I was hoping they wouldn't, seeing as how some weren't over the black Friday deals?


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    #1215
    Ten Pin
    Registered Users Posts: 2,816 ✭✭✭Ten Pin


    AFAIK no reports on thread of anyone receiving a locked A21, either in store or online. Think someone bought one from Three and it was also unlocked.

    VF staff probably under instruction to push people onto VF plans and discourage sales at the lower price.


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    #1216
    Badabing1
    Registered Users Posts: 78 ✭✭Badabing1


    Ten Pin wrote: »
    AFAIK no reports on thread of anyone receiving a locked A21, either in store or online. Think someone bought one from Three and it was also unlocked.

    VF staff probably under instruction to push people onto VF plans and discourage sales at the lower price.

    Yes I think you could be right, just was wondering in case it is locked, how much it would be to unlock it. Hopefully won't have to.


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    #1217
    Ten Pin
    Registered Users Posts: 2,816 ✭✭✭Ten Pin


    According to some sellers on ebay, it's around 10 to 12 euro to unlock A21s


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    #1218
    bronkobilly
    Registered Users Posts: 225 ✭✭bronkobilly


    Ten Pin wrote: »
    According to some sellers on ebay, it's around 10 to 12 euro to unlock A21s
    got an a21s from three unlocked wife got one from postmobile unlocked most of them coming from vodafone are unlocked


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    #1219
    corcaigh07
    Registered Users Posts: 6,286 ✭✭✭corcaigh07


    FGR wrote: »
    I contacted Vodafone and sought a complaint reference number to make a complaint - when I gave them the details they offered me a months free calls/texts/data and simply acknowledged that the cancellation could have been a result of 'anything'. Cannot say I'm impressed when clearly a lot of people also had their orders cancelled for no justifiable reason.

    Same, can't register a complaint without the ref, ridiculous


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    #1220
    Ten Pin
    Registered Users Posts: 2,816 ✭✭✭Ten Pin


    Same, can't register a complaint without the ref, ridiculous

    CCPC and/or Comreg are the options available.

    Comreg require complaining to VF first before they will do anything further...a bit of catch 22...but if you submit a complaint and get no response within 10 days then Comreg can intervene.

    CCPC don't seem to have a requirement to complain to the business first but they recommend doing so.
    https://www.ccpc.ie/consumers/how-to-complain/report-a-business-to-the-CCPC/

    Cancelled order refund delay is possibly more of a sale of goods issue than a telecoms issue but CCPC will know more on that.

    OTOH, the likelihood of there being much sanction against VF is probably low given the current situation and VF may be taking advantage of that.


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    #1221
    scudzilla
    Registered Users Posts: 11,911 ✭✭✭✭scudzilla


    Just a little tip here for those wanting phone's unlocked, i'd heard about this one but was sceptical that it worked.

    Got a Huawei P30 from eir, locked to eir, now i have a P30 Pro so didn't need this as my main phone but i use a UK Sim as still have me fingers in a lot of pies over there, first sim i stuck into the eir locked P30 was a UK O2 sim and it worked, confirming the idea that the first sim put in a phone, the phone will lock to that sim


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    #1222
    RobTheLad
    Registered Users Posts: 396 ✭✭RobTheLad


    Did anyone pickup the A41 in this offer? I did for an Xmas present and dont want to open it, but just wondering if it comes unlocked like the A21s did?


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    #1223
    JPA
    Registered Users Posts: 13,761 ✭✭✭✭JPA


    I am getting 'We're sorry, you will not be able to complete your order online.' when trying to purchase a phone and switch to vodafone.

    Any ideas? I have tried a couple of phones just to check.


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    #1224
    Quackster
    Moderators, Regional South Moderators Posts: 5,749 Mod ✭✭✭✭Quackster


    JPA wrote: »
    I am getting 'We're sorry, you will not be able to complete your order online.' when trying to purchase a phone and switch to vodafone.

    Any ideas? I have tried a couple of phones just to check.
    Trying to port from 48, Tesco Mobile or Lyca? Ports from those networks have now been blocked.


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    #1225
    JPA
    Registered Users Posts: 13,761 ✭✭✭✭JPA


    Quackster wrote: »
    Trying to port from 48, Tesco Mobile or Lyca? Ports from those networks have now been blocked.

    Yes. What's the reasoning for that?


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    #1226
    Quackster
    Moderators, Regional South Moderators Posts: 5,749 Mod ✭✭✭✭Quackster


    JPA wrote: »
    Yes. What's the reasoning for that?
    Read back through the thread! :D


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    #1227
    Canonfan
    Registered Users Posts: 1,023 ✭✭✭Canonfan


    RobTheLad wrote: »
    Did anyone pickup the A41 in this offer? I did for an Xmas present and dont want to open it, but just wondering if it comes unlocked like the A21s did?

    If you trust me, PM the 15 digits IMEI to me, I can check it out within minutes.


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    #1228
    FGR
    Registered Users Posts: 2,448 ✭✭✭FGR


    RobTheLad wrote: »
    Did anyone pickup the A41 in this offer? I did for an Xmas present and dont want to open it, but just wondering if it comes unlocked like the A21s did?

    This. I would like to know too if possible.


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    #1229
    OsZa
    Registered Users Posts: 41 ✭OsZa


    Does anyone else having problems on last step purchasing phone when clicking Add New Card message pops up about contacting CS?

    Wanted to get pixel 4a, but no luck :(


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    #1230
    jhammer
    Registered Users Posts: 154 ✭✭jhammer


    Slightly off topic but was about to finally upgrade to Samsung S10 and no stock now listed. Is it end of the line or do you think it will come back in stock? S21 launching January.


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    #1231
    sticker
    Registered Users Posts: 3,056 ✭✭✭sticker


    Can this phone be bought and fully unlocked? Then get a cheap sim...?

    https://n.vodafone.ie/shop/phones/samsung/galaxy-a21s.html?gallery=payg


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