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VF PAYG "Data User Plan" 15Gb/unlimited calls/texts €20/28 days

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Comments

  • #212
    LFC Murphy
    Registered Users Posts: 825 ✭✭✭LFC Murphy


    corks finest wrote: »
    That's normal

    So how long is it taking people Plans to get activated?

    Crazy if 7 days is the norm.


  • #213
    gunnerfitzy
    Registered Users Posts: 1,425 ✭✭✭gunnerfitzy


    LFC Murphy wrote: »
    So how long is it taking people Plans to get activated?

    Crazy if 7 days is the norm.

    I was told it will be 3 to 4 days for me by customer care yesterday.

    I got a generous free allowance of data/calls/texts when I called customer care in order to tie me over until the plan kicks in.

    I would advise anyone to call CC as soon as the port goes though to establish when the plan will be activated and then seek some free data/calls/texts to keep you going until then.


  • #214
    corks finest
    Registered Users Posts: 8,626 ✭✭✭corks finest


    leex wrote: »
    Tried this twice this week through the number provided above.

    * First time, they said they'd call me back - never received a call.
    * I called again today - was told to go to a Vodafone store. Guessing store will not be aware of offer?
    Call backs I was told can take up to 24 hrs


  • #215
    leex
    Registered Users Posts: 1,218 ✭✭✭leex


    corks finest wrote: »
    Call backs I was told can take up to 24 hrs

    I waited 48 hours. :)


  • #216
    corks finest
    Registered Users Posts: 8,626 ✭✭✭corks finest


    LFC Murphy wrote: »
    corks finest wrote: »
    That's normal

    So how long is it taking people Plans to get activated?

    Crazy if 7 days is the norm.
    3/4


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  • #217
    corks finest
    Registered Users Posts: 8,626 ✭✭✭corks finest


    gunnerfitzy wrote: »
    LFC Murphy wrote: »
    So how long is it taking people Plans to get activated?

    Crazy if 7 days is the norm.

    I was told it will be 3 to 4 days for me by customer care yesterday.

    I got a generous free allowance of data/calls/texts when I called customer care in order to tie me over until the plan kicks in.

    I would advise anyone to call CC as soon as the port goes though to establish when the plan will be activated and then seek some free data/calls/texts to keep you going until then.
    They will oblige


  • #218
    bromley52
    Registered Users Posts: 2,791 ✭✭✭bromley52


    The only thing stopping me from going with this plan is the calls are not free while roaming as they are an add-on.


  • #219
    DopeTech
    Registered Users Posts: 6,753 ✭✭✭DopeTech


    Sir Dosser wrote: »
    Missed call from sales team last night, a text followed stating to get the offer to call them back. Slightly more promising than I thought. Won't count my chickens yet though. It all depends who you talk to I think.

    Sim in the post. Happy days.


  • #220
    corks finest
    Registered Users Posts: 8,626 ✭✭✭corks finest


    Sir Dosser wrote: »
    Sir Dosser wrote: »
    Missed call from sales team last night, a text followed stating to get the offer to call them back. Slightly more promising than I thought. Won't count my chickens yet though. It all depends who you talk to I think.

    Sim in the post. Happy days.
    Yippee,u stuck it out kid,fair dues


  • #221
    gunnerfitzy
    Registered Users Posts: 1,425 ✭✭✭gunnerfitzy


    Just got the text stating that I have successfully topped up (I didn’t top up myself). Checked on the app and the offer has plan has been activated as I now have 15GB of data and €20 to use as I see fit. The plan was activated the day after the port so and not 3/4 as the rep told me yesterday.

    Happy days.

    BTW: on the app the plan appears as ‘Student Offer’ and it’s top up every 30 days.


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  • #222
    WayneEnterprise
    Registered Users Posts: 602 ✭✭✭WayneEnterprise


    gunnerfitzy wrote: »
    Just got the text stating that I have successfully topped up (I didn’t top up myself). Checked on the app and the offer has plan has been activated as I now have 15GB of data and €20 to use as I see fit. The plan was activated the day after the port so and not 3/4 as the rep told me yesterday.

    Happy days.

    BTW: on the app the plan appears as ‘Student Offer’ and it’s top up every 30 days.

    Happy days, glad you got sorted.


  • #223
    LFC Murphy
    Registered Users Posts: 825 ✭✭✭LFC Murphy


    Mine just got activated and also is student Plan on app with 28 day

    Should this be questioned


  • #224
    gunnerfitzy
    Registered Users Posts: 1,425 ✭✭✭gunnerfitzy


    LFC Murphy wrote: »
    Mine just got activated and also is student Plan on app with 28 day

    Should this be questioned

    It says 28 days out of 30 left and top up every 30. I put the lost 2 days down to the date of porting maybe. Perhaps it will start at 28 days every month??


  • #225
    LFC Murphy
    Registered Users Posts: 825 ✭✭✭LFC Murphy


    I'm actually wondering if the fact that we are on the Student Plan be questioned

    It was the Data User plan that was offered when I spoke to them



    Scratch that... Reference to student deal is now gone

    Got my Spotify so thanks Op


  • #226
    leex
    Registered Users Posts: 1,218 ✭✭✭leex


    Tried this now for a third time. Wouldn't do anything for me as I didn't have any existing Vodafone products.


  • #227
    corks finest
    Registered Users Posts: 8,626 ✭✭✭corks finest


    LFC Murphy wrote: »
    I'm actually wondering if the fact that we are on the Student Plan be questioned

    It was the Data User plan that was offered when I spoke to them



    Scratch that... Reference to student deal is now gone

    Got my Spotify so thanks Op
    Might ring them myself ref Spotify,as when I checked my plan on the app it says "student offer" ,old bloody student,but I'll give it a lash


  • #228
    DopeTech
    Registered Users Posts: 6,753 ✭✭✭DopeTech


    bromley52 wrote: »
    The only thing stopping me from going with this plan is the calls are not free while roaming as they are an add-on.

    I asked on chat and was told I can use the add-on just the same as at home.


  • #229
    bromley52
    Registered Users Posts: 2,791 ✭✭✭bromley52


    Has anyone who got this used it while roaming? If so was it free to both make and receive calls with the talk add-on?


  • #230
    corks finest
    Registered Users Posts: 8,626 ✭✭✭corks finest


    bromley52 wrote: »
    Has anyone who got this used it while roaming? If so was it free to both make and receive calls with the talk add-on?
    On the VF brochure I picked up in store says roaming in the EU is free


  • #231
    Mr Moon
    Moderators, Computer Games Moderators Posts: 5,175 Mod ✭✭✭✭Mr Moon


    I've got my sim, came by courier. Does the port automatically happen or do I need to contact them?


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  • #232
    corks finest
    Registered Users Posts: 8,626 ✭✭✭corks finest


    Mr Moon wrote: »
    I've got my sim, came by courier. Does the port automatically happen or do I need to contact them?
    Automatic


  • #233
    corks finest
    Registered Users Posts: 8,626 ✭✭✭corks finest


    corks finest wrote: »
    Mr Moon wrote: »
    I've got my sim, came by courier. Does the port automatically happen or do I need to contact them?
    Automatic
    You keep old provider until it stops,the VF kicks in


  • #234
    DopeTech
    Registered Users Posts: 6,753 ✭✭✭DopeTech


    corks finest wrote: »
    Automatic

    Yep. When they get confirmation that somebody signed for your sim on delivery they then send tilhe request to the activations/admin team who port the number over. I was told it would be the day after it arrives and that they don't work weekends.


  • #235
    absolutegroove
    Registered Users Posts: 735 ✭✭✭absolutegroove


    Just off the phone from Vodafone. I signed up for the deal. I was a Vodafone mobile customer years ago and I am with Tesco Mobile at the minute.

    All very straight forward and explained perfectly. Sim card is in post and the port should happen in a few days time.

    They said the plan is registered on their system and once the first top up is done I should be good to go.

    Here’s hoping :-)


  • #236
    gunnerfitzy
    Registered Users Posts: 1,425 ✭✭✭gunnerfitzy


    absolutegroove wrote: »
    Just off the phone from Vodafone. I signed up for the deal. I was a Vodafone mobile customer years ago and I am with Tesco Mobile at the minute.

    All very straight forward and explained perfectly. Sim card is in post and the port should happen in a few days time.

    They said the plan is registered on their system and once the first top up is done I should be good to go.

    Here’s hoping :-)

    You should have no need to top up in order to have the plan activated. The plan should be applied and go active sometime after the port goes through. You will get one month free (15GB data and unlimited texts). You should get €20 credited to your account at this time also which you can use to purchase the unlimited calls add-on.

    I would suggest calling CC as soon as the port goes through to establish when the plan will go active as this can be a number of days. You may look for some complimentary data/calls/texts to see you through until the plan is activated.


  • #237
    absolutegroove
    Registered Users Posts: 735 ✭✭✭absolutegroove


    gunnerfitzy wrote: »
    You should have no need to top up in order to have the plan activated. The plan should be applied and go active sometime after the port goes through. You will get one month free (15GB data and unlimited texts). You should get €20 credited to your account at this time also which you can use to purchase the unlimited calls add-on.

    I would suggest calling CC as soon as the port goes through to establish when the plan will go active as this can be a number of days. You may look for some complimentary data/calls/texts to see you through until the plan is activated.


    Great. Thanks for the information. I’ll do as you say.

    Thanks again


  • #238
    mik_da_man
    Hosted Moderators Posts: 9,926 ✭✭✭mik_da_man


    It's like a lottery so.
    I rang and the guy had no clue, wasn't a northern Ireland accent anyway, so maybe I got the wrong call center...
    He told me that it's not a valid plan, then that it may be valid, but in store only, then that it was a broadband plan...

    Then I hung up...


  • #239
    bromley52
    Registered Users Posts: 2,791 ✭✭✭bromley52


    mik_da_man wrote: »
    It's like a lottery so.
    I rang and the guy had no clue, wasn't a northern Ireland accent anyway, so maybe I got the wrong call center...
    He told me that it's not a valid plan, then that it may be valid, but in store only, then that it was a broadband plan...

    Then I hung up...

    You need to make sure you speak to an NI agent. No one else. I kept being put through to Bill pay initially.


  • #240
    leex
    Registered Users Posts: 1,218 ✭✭✭leex


    bromley52 wrote: »
    You need to make sure you speak to an NI agent. No one else. I kept being put through to Bill pay initially.

    I called 3 x times and had a NI agent every time. No joy.

    I'm not a VF customer. Am I wasting my time pursuing this any more?


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  • #241
    absolutegroove
    Registered Users Posts: 735 ✭✭✭absolutegroove


    leex wrote: »
    I called 3 x times and had a NI agent every time. No joy.

    I'm not a VF customer. Am I wasting my time pursuing this any more?



    Did you ring this number: 1800 59 55 95‬ and press 2?


This discussion has been closed.
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