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Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

EPH Ember

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Comments

  • #272
    Black_Knight
    Moderators Posts: 12,363 ✭✭✭✭Black_Knight


    https://www.boards.ie/discussion/comment/120544039#Comment_120544039

    Did you ever get this sorted?

    Struggling here to get the unit to pair back up to the Wi-Fi.



  • #273
    Comerman
    Registered Users Posts: 1,384 ✭✭✭Comerman


    Hi folks, we had an ember ps 2 zone system installed a few years ago and find it more frustrating than anything else, can I ask if it's possible to have it taken out and if so how?



  • #274
    Caranica
    Registered Users Posts: 10,000 ✭✭✭✭Caranica


    https://www.boards.ie/discussion/comment/121582923#Comment_121582923

    I'm hoping to replace mine this year



  • #275
    LizardKing
    Registered Users Posts: 1,592 ✭✭✭LizardKing


    IMG_20240106_221922.jpg

    So if anyone has the Ember setup with Alexa (via Ember Programmer skill) they may have been frustrated by the lack of a BOOST option.


    A few days ago I noted the thermostat zones showed in the alexa app with some modes listed.

    • Heat
    • Auto
    • On/OFF

    So it turns out the boost option is equivalent to the mode heat

    if you want to boost your heating you can say , Alexa set heating zone to heat


    or


    boost your hot water say , alexa set hot water zone to heat


    Can setup Routines to do this too based on various inputs or phrases you want.


    e.g

    Alexa , its cold!

    or

    Alexa , boost the heat


    Hopefully this helps some people as it was frustrating to me not having the boost in Alexa


    Cheers



  • #276
    dam099
    Registered Users Posts: 1,080 ✭✭✭dam099


    Does that leave it boosted indefinitely?

    If so you might want to add two more actions, a Wait one for X minutes and one to switch back to Auto mode.



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  • #277
    LizardKing
    Registered Users Posts: 1,592 ✭✭✭LizardKing


    No, it boosts for 1 hour , like the Ember App boost option. To cancel the boost you can say Alexa, set the heating zone to auto.



  • #278
    The devils
    Registered Users Posts: 507 ✭✭✭The devils


    https://www.boards.ie/discussion/comment/121582923#Comment_121582923

    I replaced my eph last year didn't go for eph ember very poor reviews.

    Anyway replaced with hive very easy to do - wiring a little bit of hassle but nothing do hard



  • #279
    matrim
    Registered Users Posts: 7,515 ✭✭✭matrim


    The only plus I can find for the ember system is that you can have the hot water monitored with a thermostat instead of just a timer. But I'll probably look to replace some time this year too. I had Tado in my rental last year and found it very good.


    I've also noticed that EPH are launching a eTRV but it doesn't mention if it works with the other systems https://www.ephcontrols.com/section/etrv/



  • #280
    Rock Paper Scissors
    Registered Users Posts: 809 ✭✭✭Rock Paper Scissors


    Just recently the 2 zones disappeared off my ember app and i cant see any option in the app to add zones.

    Anyone have any idea how i can add the zones back?

    I had 2 zones, 1 for water and 1 for heating

    Cheers lads



  • #281
    seanvox
    Registered Users Posts: 88 ✭✭seanvox


    Have you tried pairing the gateway with the app again? Sounds like that might be the issue: https://youtu.be/GcIs3GjxZ5c?si=KDMRAHajzOMfrlaZ



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  • #282
    Rock Paper Scissors
    Registered Users Posts: 809 ✭✭✭Rock Paper Scissors


    Yes i paired the gateway again (have the green light) and its connected but the zones are gone.



  • #283
    Pique
    Registered Users Posts: 3,043 ✭✭✭Pique


    Not trying to be funny but did you try turning it off and on again? The control panel, not the app. Use the isolation switch or just flip the relevant breaker for 10 seconds.



  • #284
    LizardKing
    Registered Users Posts: 1,592 ✭✭✭LizardKing


    Alexa app and skill were working fine until this morning I noticed a problem with communications. devices showed as unresponsive in alexa.

    I tried reset the wifi on ember gateway and took about 7 attempts to get it to work. Then tried disabling the zones and the skill in the alexa app and reanabling. it reconnects to skill but could not re-discover the hot water or heating zones, these are working in the ember APP however.

    Have emailed EPH support to see if they know of any issues with alexa and or the skill not working.

    Anyone else seeing the same?



  • #285
    jethrothe2nd
    Registered Users Posts: 569 ✭✭✭jethrothe2nd


    https://www.boards.ie/discussion/comment/121949403#Comment_121949403

    Yes same for me. I've also done the same trouble shooting as you with no success. I am mailing EPH support as well



  • #286
    shz
    Registered Users Posts: 1 ✭shz


    I have had this same problem starting earlier this week. Have had no problem for the past year but can't get it to reconnect. Have you managed to fix it?



  • #287
    jethrothe2nd
    Registered Users Posts: 569 ✭✭✭jethrothe2nd


    https://www.boards.ie/discussion/comment/121952746#Comment_121952746

    I've exhausted the limits of my technical ability. I've mailed EPH and we'll see what they say if anything. It's not the end of the world given the App is functioning fine, but its annoying…



  • #288
    Comerman
    Registered Users Posts: 1,384 ✭✭✭Comerman


    +353 21 434 6238 I have this number for a while for support, worth a try



  • #289
    jethrothe2nd
    Registered Users Posts: 569 ✭✭✭jethrothe2nd


    Looks like whatever was causing the issue has been resolved. Mine is working fine with Alexa today.



  • #290
    LizardKing
    Registered Users Posts: 1,592 ✭✭✭LizardKing


    Back working again here , had to re-discover the thermostats again and rename them so my routines worked. I have mine re-named hot water zone and heating zone and they discover as just hot water and heating. All good again. hopefully won't need the heating too much during the next few months :-)



  • #291
    Pique
    Registered Users Posts: 3,043 ✭✭✭Pique


    No chance they'd update the functionality to allow different temps at different times like every other smart heating control I suppose?



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